Company Privacy Policy

This privacy policy explains how we, Thames Energy Ltd, use any personal information we collect about you when you use this website.


  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. 
The information we collect is: Name email address and telephone number.

How will we use the information about you?

We collect information to carry out our obligations arising from any agreement entered into between you and us.
To notify you about changes to our services and/or products.
We may use your information collected from the website to personalise your repeat visits to our website.

Thames Energy Ltd will not share your information for marketing purposes with external companies.
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

How long we keep your information for?

When your data is no longer required for the purpose listed above, we will delete it as soon as possible but in any event within 15 years.


We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please This email address is being protected from spambots. You need JavaScript enabled to view it. 


We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

(a) The right to access personal data held by us to you
(b) The right to rectification
(c) The right to erasure
(d) The right to restrict processing of personal data held by us about you.
(e) The right to object to processing.
(f) The right to data portability
(g) The right to complain to a supervisory authority.
(h) The right to withdraw consent.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address detailed at the foot of this Privacy Policy. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit  or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • write to us at: Thames Energy Ltd, 18 Hemmells, Basildon, Essex, SS15 6ED, United Kingdom